Company Policy

MCS Handpiece Ltd. Repairs Only Air Powered Handpieces or Handpieces with a e-Type Connection.

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When MCS Handpiece Ltd. receives a High Speed Handpiece for repair, the High Speed Handpiece goes through several tests.

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• MCS Handpiece Ltd’s Technician will test the full functionality of the high speed handpiece. While running the high

     speed handpiece, MCS Handpiece Ltd’s Technician can test all the components.

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• A wobbling bur or Low Torque indicates failing bearings and a bearing rebuild may be needed.

• Bur slippage indicates failure of the chuck mechanism. A new turbine/cartridge may be needed.

  • Turbine – consists of a chuck mechanism, impeller, and high speed bearings. A turbine is the inner workings of a high speed handpiece that can be rebuilt. The bearings can be removed and replaced with brand new high speed bearings.

  • Cartridge – consists of a chuck mechanism, impeller and high speed bearings. A cartridge is either encased in a steel housing that cannot be taken apart, or the bearings and the chuck mechanism are a one piece unit. A cartridge is non-rebuildable. The bearings cannot be removed and replacement of the whole cartridge is the only solution to bearing failure.

  • Stuck burs may indicate that the chuck mechanism is clogged with debris. This can also indicate that the handpiece needs extra lubrication. Clean & Lubricate Service may be required.

  • In some cases, MCS Handpiece Ltd’s Technician may suggest to purchase a new high speed handpiece, as the repair cost would exceed the cost of a brand new high speed handpiece.

 

• MCS Handpiece Ltd.’s Technician will test the quality of pull on the check mechanism using a chuck puller. A well working chuck mechanism can pull 5 lbs or more of pull. If it is less, a new chuck or turbine may  be required and a quote will be provided.

 

• MCS Handpiece Ltd.’s Technician will test the bearing rotation by running the high speed handpiece at different PSI levels. The rough sound of the bearing rotation and the slow speed of the bur are all indications of a failing bearing. You may be quoted for a bearing rebuild.

 

• MCS Handpiece Ltd.’s Technician will test the water spray output by running the water line. If there is insufficient water output, you may be quoted a water line cleaning.

 

• MCS Handpiece Ltd.’s Technician will test the full function of the high speed handpiece. While running the high speed handpiece, dirt and debris may be exiting the chuck mechanism, or air and water lines, or at the back of the handpiece. This is a good indication that the handpiece has debris collected in the high speed handpiece. You may be quoted for a clean and lubricate handpiece.

 

•  If the high speed handpiece passes all the tests listed above. MCS Handpiece Ltd will let the customer know the findings and will send back the high speed handpiece as “operating normal”

 

• All high speed handpieces will not be taken apart when being assessed. If a high speed handpiece is taken apart, there is risk of further damage to the high speed handpiece. MCS Handpiece Ltd will ask for the approval of the quote before the high speed handpiece is taken apart for repair.

  • In some cases, after the high speed handpiece is taken apart, MCS Handpiece Ltd’s Technician may come across other underlying issues that need to be addressed for the high speed handpiece to work and function properly. MCS Handpiece Ltd will review the quote given to cover the newly found underlying issue and wait for the quote to be approved before work on the high speed handpiece can be done

 

 

When MCS Handpiece Ltd receives a Low Speed Handpiece for repair.

 

• MCS Handpiece Ltd’s Technician will test the full function of a low speed handpiece.

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• MCS Handpiece Ltd’s Technician may need to disassemble the low speed handpiece to inspect the drive shaft, cartridge and other components. Your quote will be based on what components needed to be replaced for full functionality of the low speed handpiece.

  • In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new low speed handpiece, as the repair cost would exceed the cost of a brand new low speed handpiece.

 

When MCS Handpiece Ltd receives a Slow Speed Electric Handpiece for repair.

 

• MCS Handpiece Ltd’s Technician will test the full function of a slow speed electric handpiece.

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• MCS Handpiece Ltd’s Technician may need to disassemble the slow speed air motor to inspect the blades, springs and other components. Your quote will be based on what components needed to be replaced for full functionality of the slow speed electric handpiece.

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• In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new slow speed electric handpiece, as the repair cost would exceed the cost of a brand new slow speed electric handpiece.

 

When MCS Handpiece Ltd receives a Low Speed Air Motor for repair.       

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• MCS Handpiece Ltd’s Technician will run the slow speed air motor to test the full function.

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• MCS Handpiece Ltd’s Technician may need to disassemble the slow speed air motor to inspect the blades, springs and other components. Your quote will be based on what components needed to be replaced for full functionality of the slow speed air motor.

  • In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new low speed air motor, as the repair cost would exceed the cost of a brand new low speed air motor.

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