Company Policy

Shipping Handpiece Repairs, Handpiece & Accessory Sales.

January 1st, 2020

MCS Handpiece Ltd will pay one way shipping and MCS Handpiece Ltd’s customers will pay other way shipping unless fee is waived by MCS Handpiece Ltd.

 

  • MCS Handpiece Ltd will not pay for any shipments to MCS Handpiece Ltd on customers account.

  • If the handpiece repair is under warranty, shipping costs will applied to warranty repairs.

  • If the handpiece is “operating normal” or a request for the handpiece to be returned unrepaired, return shipping charges apply to return requests.

  • More information about MCS Handpiece Ltd’s Shipping Policy is available upon request.

  • Shipping price subject to change without notice.

 

Handpieces Repair Assessments.

January 1st, 2020

When MCS Handpiece Ltd receives a high speed handpiece for repair, the high speed handpiece goes through several tests.

  • MCS Handpiece Ltd’s Technician will test the full functionality of the high speed handpiece. While running the high

     speed handpiece, MCS Handpiece Ltd’s Technician can test all the components.

 

  • A wobbling bur or Low Torque indicates failing bearings and a bearing rebuild may be needed.

  • Bur slippage indicates failure of the chuck mechanism. A new turbine/cartridge may be needed.

    • Turbine – consists of a chuck mechanism, impeller, and high speed bearings. A turbine is the inner workings of a high speed handpiece that can be rebuilt. The bearings can be removed and replaced with brand new high speed bearings.

    • Cartridge – consists of a chuck mechanism, impeller and high speed bearings. A cartridge is either encased in a steel housing that cannot be taken apart, or the bearings and the chuck mechanism are a one piece unit. A cartridge is non-rebuildable. The bearings cannot be removed and replacement of the whole cartridge is the only solution to bearing failure.

    • Stuck burs may indicate that the chuck mechanism is clogged with debris. This can also indicate that the handpiece needs extra lubrication. Clean & Lubricate Service may be required.

    • In some cases, MCS Handpiece Ltd’s Technician may suggest to purchase a new high speed handpiece, as the repair cost would exceed the cost of a brand new high speed handpiece.

 

  • MCS Handpiece Ltd’s Technician will test the quality of pull on the check mechanism using a chuck puller. A well working chuck mechanism can pull 5 lbs or more of pull. If it is less, a new chuck or turbine may  be required and a quote will be provided.

 

  • MCS Handpiece Ltd’s Technician will test the bearing rotation by running the high speed handpiece at different PSI levels. The rough sound of the bearing rotation and the slow speed of the bur are all indications of a failing bearing. You may be quoted for a bearing rebuild.

 

  • MCS Handpiece Ltd’s Technician will test the water spray output by running the water line. If there is insufficient water output, you may be quoted a water line cleaning.

 

  • MCS Handpiece Ltd’s Technician will test the full function of the high speed handpiece. While running the high speed handpiece, dirt and debris may be exiting the chuck mechanism, or air and water lines, or at the back of the handpiece. This is a good indication that the handpiece has debris collected in the high speed handpiece. You may be quoted for a clean and lubricate handpiece.

 

  •  If the high speed handpiece passes all the tests listed above. MCS Handpiece Ltd will let the customer know the findings and will send back the high speed handpiece as “operating normal”

 

  • All high speed handpieces will not be taken apart when being assessed. If a high speed handpiece is taken apart, there is risk of further damage to the high speed handpiece. MCS Handpiece Ltd will ask for the approval of the quote before the high speed handpiece is taken apart for repair.

    • In some cases, after the high speed handpiece is taken apart, MCS Handpiece Ltd’s Technician may come across other underlying issues that need to be addressed for the high speed handpiece to work and function properly. MCS Handpiece Ltd will review the quote given to cover the newly found underlying issue and wait for the quote to be approved before work on the high speed handpiece can be done

 

 

When MCS Handpiece Ltd receives a low speed handpiece for repair.

 

  • MCS Handpiece Ltd’s Technician will test the full function of a low speed handpiece.

  • MCS Handpiece Ltd’s Technician may need to disassemble the low speed handpiece to inspect the drive shaft, cartridge and other components. Your quote will be based on what components needed to be replaced for full functionality of the low speed handpiece.

    • In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new low speed handpiece, as the repair cost would exceed the cost of a brand new low speed handpiece.

 

When MCS Handpiece Ltd receives a slow speed electric handpiece for repair.

 

  • MCS Handpiece Ltd’s Technician will test the full function of a slow speed electric handpiece.

  • MCS Handpiece Ltd’s Technician may need to disassemble the slow speed air motor to

  • inspect the blades, springs and other components. Your quote will be based on what components needed to be replaced for full functionality of the slow speed electric handpiece.

  • In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new slow speed electric handpiece, as the repair cost would exceed the cost of a brand new slow speed electric handpiece.

 

When MCS Handpiece Ltd receives a low speed air motor for repair.       

  • MCS Handpiece Ltd’s Technician will run the slow speed air motor to test the full function.

  • MCS Handpiece Ltd’s Technician may need to disassemble the slow speed air motor to inspect the blades, springs and other components. Your quote will be based on what components needed to be replaced for full functionality of the slow speed air motor.

    • In some cases, MCS Handpiece Ltd’s Technician may suggest the purchase of a new low speed air motor, as the repair cost would exceed the cost of a brand new low speed air motor.

 

Handpiece Repairs Quotes.

January 1st, 2020

MCS Handpiece Ltd requires a contact, that has the authority to approve repairs, to be written on MCS Handpiece Ltd's repair form. This contact will be asked for when MCS Handpiece Ltd calls to have a handpiece repair quote approved.

 

MCS Handpiece Ltd will call customers with a repair quote if the Handpiece Repair Form is either A: the box for call with an estimate is checked, B: No box is checked off.

 

Repair pricing subject to change without notice.

 

Invoicing & Payment.

January 1st, 2020

MCS Handpiece Ltd gives 30 day net terms to customers unless otherwise stated on invoice.

 

MCS Handpiece Ltd will send out statements on a bi-weekly basis, on overdue accounts past the Due Date shown on Invoice.

  • if invoice payments have not yet been received by MCS Handpiece Ltd on or before Due Date shown on invoice, a statement will be sent to the shipping address on the account.

  • If invoice payments have been received by MCS Handpiece Ltd before Due Date shown on Invoice, no statement will be issued.

 

MCS Handpiece Ltd's customers who have credit cards on file, will have their credit card charged at the time handpiece repairs are invoiced. A paid invoice, a copy of the credit card receipt and a MCS Handpiece Ltd receipt will be sent back with the handpiece repair or sale.

 

MCS Handpiece Ltd accepts Visa, MasterCard, eTransfer and Cheques.

 

  • Cheques are to be made payable to "MCS Handpiece Ltd".

  • eTransfer Payments to be sent to info@mcshandpiece.com. No other email will be accepted. 

    • Must have Invoice number stated in messages​

    • Must be exact amount shown on Invoice.

    • No Credit given.

  • MCS Handpiece Ltd does not accept American Express, Discover Card or any other US Credit Card.

  • MCS Handpiece Ltd does require the CVV2 (card verification value code) on the back of all major credit cards. A CVV2 is terms for a security feature for "card not present" payment card transactions instituted to reduce the incidence of credit card fraud.  If the customer is not willing to provide this number, MCS Handpiece Ltd will not complete the payment. Other payment options are available.

 

 

Once payment is made to MCS Handpiece Ltd, the customer has the choice to receive a MCS Handpiece Ltd receipt, and credit card receipt (if applicable) by email, fax, mail or with the returned handpiece repair.

 

Covid-19

Temporary Hours:

Monday to Friday:

8am - 2pm (PST)

Weekend & Holidays:

Closed

Holiday Hours:

Thanksgiving Stat Holiday:

Monday; Oct 12th: Closed

Remembrance Day:

Wednesday, Nov 11th: Closed

Christmas Holiday

Thursday, Dec 24th: Closed @ 12pm

Friday, Dec 25th: Closed

Monday, Dec 28th: Closed

A Health Canada Licence Facility

MCS Handpiece Repair, Accepted Payments
MCS Handpiece Repair, Accepted Payments
MCS Handpiece Repair, Accepted Payments
MCS Handpiece Repair, Accepted Payments
EFT Payment
MCS Handpiece Repair, Locally Owned & Operated
MCS Handpiece Repair, Locally Owned & Operated